Borders.com glitch...

I receive e-mails(including coupons)from Borders Rewards all the time.Yet,when I try to retrieve my account info(username,password),I get an error message saying that "we don't have that e-mail addy on file."Additionally,when I try to create an account,I keep getting an error message requesting a member number while the form doesn't even have anywhere to put it.Sooner or later,I'll need to call Borders "customer care" so I can actually find a way to shop at their .com...

Happy 32nd birthday to Saeko Chiba...